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Date
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Department
|
Rating
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Comments
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April
12
|
Phone
|
Excellent
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From inquiry to receipt of order-everything was excellent. Wish other vendors can be as good as you. Seriously. |
April
12
|
Internet
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Excellent
|
Internet order was easy. Shipping was fast. Order was correct. Perfect! |
April
12
|
Internet
|
Excellent
|
Excellent service - items always in stock. No other place to shop for Aircraft parts ...period!! |
April
12
|
Internet
|
Excellent
|
Could improve by anticipating my needs and ship so I'll have it when I find I need it - Just kidding - |
April
12
|
Internet
|
Excellent
|
As always most helpful and friendly phone staff. Crew at Sun-N-Fun just great - despite the heat!! |
April
12
|
Internet
|
Excellent
|
I ordered at 2:30pm & received the next day at 10:58am! That's great service! |
April
12
|
Internet
|
Excellent
|
Ordered Sunday, delivery in 3 days. Outstanding! Thank you. |
April
12
|
Internet
|
Excellent
|
Dear Jim Irwin and Aircraft Spruce and Specialty,
On behalf of the Tucson 99s, I'd like to sincerely thank-you for you generous donation of two gift cards for one of our most important fundraising events of the year, our annual pound ride event. It's because of donors like you that we are able to not only host a successful event, but also to raise much needed funds for our scholarship fund.
The chapter members as well as the public who were able to go for airplane rides are certainly extremely grateful for your thoughtful contribution! Thank you! |
March
12
|
Internet
|
Excellent
|
It's a pleasure dealing with you folks. Items are quality and low priced. |
March
12
|
Internet
|
Excellent
|
I love Aircraft Spruce!! I maintain and own 2 aircraft: '58 Piper Tripler & '60 Beech Debonair. Aircraft Spruce is my #1 source for parts! |
March
12
|
Internet
|
Excellent
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Tech and sales people are always knowledgeable & friendly. Shipping always lightning fast, well packed and correct! Love email notifications. Awesome! |
March
12
|
Internet
|
Excellent
|
Been using your service since 1976 when I restored a PA-18. you have a great company! |
March
12
|
Internet
|
Excellent
|
Can't believe it arrived the next day! |
|
Feb 12
|
Internet
|
Excellent
|
Just wanted to express my thanks for great service. Wow! Ordered yesterday afternoon and my new Bose headset was waiting for me when I got home at 11AM this morning. Free overnight shipping and no sales tax. Doesn't get any better. I'm anxious to use my headset on my trip this weekend. Thank you. I've found my source for all aviation related products. |
|
Feb 12
|
Internet
|
Excellent
|
I have been a customer of yours since you were in Fullerton --- your still great! |
|
Feb 12
|
Internet
|
Excellent
|
I have always had excellent service from Aircraft Spruce and truly appreciated your efforts. |
|
Feb 12
|
Internet
|
Excellent
|
I've done business with you for years and it's always a positive experience. Thank you. |
|
Feb 12
|
Internet
|
Excellent
|
Keep doing what you are doing this was the fastest Internet order I have ever received. |
|
Feb 12
|
Internet
|
Excellent
|
Always excellent and a customer since 1970! |
|
Feb 12
|
Internet
|
Excellent
|
Excellent staff, great quality, always friendly & helpful with customer support. Thank you! |
|
Feb 12
|
Internet
|
Excellent
|
You guys are great. I really appreciate how you ship the same day the order is placed and accepting returns when I goof up. |
|
Feb 12
|
Internet
|
Excellent
|
I could not be more pleased with my dealings with you. Just so you know, I bought a Gill battery. I called Gill customer service for help - they were outstanding! |
|
Feb 12
|
Internet
|
Excellent
|
You have everything. Prices are fair, shipping is quick. Never any complaints. That's why I keep your catalog close & your URL in my favorites. |
|
Feb 12
|
Phone
|
Excellent
|
Your team is tops! I enjoy the process and results of doing business with you. |
|
Feb 12
|
Internet
|
Excellent
|
I don't think you can improve on excellence! |
|
Feb 12
|
Internet
|
Excellent
|
Always prompt service fast delivery - a great place to deal with. |
|
Feb 12
|
Phone
|
Excellent
|
I received this order within 24 hours of placing it. Great job! |
FEBRUARY 2012 |
|
Jan 12
|
Phone
|
Excellent
|
You guys and gals are great to do business with everytime! |
|
Jan 12
|
Phone
|
Excellent
|
I wish everyone had your excellent customer service. |
|
Jan 12
|
Internet
|
Excellent
|
I've shopped pricing on various items, but you guys are consistently about as low as anyone - I keep coming back to Spruce for the consistently excellent service. |
|
Jan 12
|
Internet
|
Excellent
|
Whether it is personal or for my company I always check your website first for specialty products. Always a great price also. |
|
Jan 12
|
Internet
|
Excellent
|
Orders are on time and always correct! |
|
Jan 12
|
Internet
|
Excellent
|
1st time customer - wow/what service - I will spread the word & be back. Thank you! |
|
Jan 12
|
Internet
|
Excellent
|
I want to comment to you and say this is the first time I purchase items via the internet for aviation outside Argentina. By not having customer shopping experience as aviation, I decided to buy some things in another company, and partly through Aircraft Spruce. I must say that my experience with your company as the buyer has actually been more than satisfactory, both in care of the call center, via email and the response to each concern raised on my part. Now I know that my future purchases will come only through Aircraft Spruce. I wish for you to re-send my email to your supervisor, it's also good to know when the company is doing well. Cordial greetings and a very good 2012 for team Aircraft Spruce! |
|
Jan 12
|
Internet
|
Excellent
|
Always enjoy ordering from Aircraft Spruce. Prompt receipt everytime. Always get what I want and need. Thank you. |
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JANUARY 2012
|
Dec
11
|
Internet
|
Excellent
|
Aircraft Spruce continues to be my #1 provider for aircraft products. |
Nov
11
|
Internet/Phone
|
Excellent
|
Always enjoy ordering from Aircraft Spruce. Prompt receipt everytime. Always get what I want and need. Thank you. |
Nov
11
|
Internet
|
Excellent
|
You guys are excellent in all respects. Half the fun of building airplane is buying from Aircraft Spruce! |
Nov
11
|
Internet
|
Excellent
|
I called your competitor before Aircraft Spruce - they were closed at 7pm - Thanks for keeping real people available for personal service! |
Nov
11
|
Internet
|
Excellent
|
My order was not just taken. I explained what I was building and received great advice on what I need and don't need. All technical questions answered clearly. |
Nov
11
|
Internet
|
Excellent
|
I have been a customer of xxxxx for the last 20 years. Pleased to say I found my new home for my supplies with your company. |
Oct
11
|
Internet
|
Excellent
|
I've done business with your company for over 20 years now and been treated with excellence. I have visited your store in California and Georgia and been treated the same.
Enclosed are pictures of the 2 aircraft you helped me build. The Jodel D-9 (Now for sale) first flew in 1999. The Sonex is new and will fly this year. Both were built from scratch, not a kit. Thank you for your help!
Sonex
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Jodel D-9
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|
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Oct
11
|
Internet
|
Excellent
|
I have been a customer of xxxxx for the last 20 years. Pleased to say I found my new home for my supplies with your company. |
Oct
11
|
Internet
|
Excellent
|
I was pleasantly surprised how quickly, I received this order. Your staff continues to be polite, courteous and efficient. Thank you. |
Oct
11
|
Internet
|
Excellent
|
The promptness of delivery really surprised me! Extremely quick! Delivery was only 2 days after the order. |
Sept
11
|
Internet
|
Excellent
|
I had your email on my laptop from years ago, hope its still current. People today are so quick to whine and moan, I wanted to do just the opposite.
I have dealt with your firm for years as I built my airplane. I have purchased lots from ACS US stores, ACS Canada and also many things from your Pilot Shop online store too. Your staff has always been excellent, your prices great and service when needed well above the industry standard. You should be very proud of your business and your people.
I would like to point out two people in particular that have really stood out. First Ryan Deck who answered lots of dumb avionics questions and always followed up. Great guy. Second, with a warranty issue I have had with a radio and being under the gun time wise, a lady in Canada who takes care of RMA and warranty issues. Amanda Lambert. She was amazing and not only professional and great at service but the kind of person over the phone you just have to like. Pleasant, funny.... just a true pleasure and she stood out. Even when I call the Canadian store with silly little orders, the guys are quick, friendly and helpful (they say things like hang on let me ensure its in stock here, so we can ship it all together). Those are the types of people that make businesses run well and keep customer happy.
On forums like VAF etc I have always spoken very well of ACS and my dealing with you. I will continue, you are great business I enjoy supporting. Very well done. |
Sept
11
|
Internet
|
Excellent
|
Thank you for your active sponsorship of the EAA Builder workshops. My grandson and I are building a Kitfox SS-7 and attended the workshop last weekend (9/17-18/2011) in Prinville OR. We were in the fabric covering workshop with Nathan (Instr). He spoke very highly of you and your service, and we (students) certainly appreciate your participation. |
Sept
11
|
Internet
|
Excellent
|
Wow! Order arrived the next day. Thanks |
Sept
11
|
Internet
|
Excellent
|
Product arrived next day! Fantastic!
|
Sept
11
|
Internet
|
Excellent
|
Excellent company to do business with, customer for life.
|
Sept
11
|
Internet
|
Excellent
|
Very satisfied! I love that you carry so many products. It makes for one stop shopping.
|
Sept
11
|
Internet
|
Excellent
|
Customer service was great!!! Friendly, knowledgeable - I will definitively order again!!! You guys & gals, are GREAT!!! Georgia too!
|
Sept
11
|
Internet
|
Excellent
|
You guys just get better & better with the way you do business.
|
Sept
11
|
Internet
|
Excellent
|
Your company is absolutely the best! I have never had items shipped so fast. Thank you.
|
Sept
11
|
Internet
|
Excellent
|
Keep up the good work. You are the only place I know that will handle the small orders I need to finish the job.
|
Sept
11
|
Phone
|
Excellent
|
4th or 5th order placed by phone. All had questions - All answers were right on - absolutely excellent!!
|
Aug
11
|
Internet
|
Excellent
|
THANK YOU! Your great customer service makes me a repeat customer!
|
Aug
11
|
Internet
|
Excellent
|
I wish all companies were this professional and easy to deal with. Great packaging and attention to detail.
|
Aug
11
|
Internet
|
Excellent
|
Precisely what I needed, reasonably priced, out-standing delivery, best order processing | status seen to date!
|
Aug
11
|
Internet
|
Excellent
|
Every order is prompt, accurate plus economical. Thanks
|
Aug
11
|
Internet
|
Excellent
|
A pleasure doing business with Aircraft Spruce as usual - My Navion loves your parts.
|
Aug
11
|
Internet
|
Excellent
|
Fragile parts (light lenses) were packaged great and arrived as if I had picked them off the shelf in person! Thanks again for the excellent service and fast shipping!
|
Aug
11
|
Phone
|
Excellent
|
As a retired purchasing manager of 20 years. I can say without reservation your company is at top of any of my vendors.
|
Aug
11
|
Oshkosh
|
Excellent
|
Purchased items at Oshkosh very much appreciated no shipping fees. In spite of crowds - sales staff were very happy to help. Thank you!
|
Aug
11
|
Internet
|
Excellent
|
Once again the price, shipping costs and fast shipping are unbeatable...and I "DO" still shop around before ordering. Y'all are the best!
|
Aug
11
|
Internet
|
Excellent
|
Doesn't matter if I order 5 AN bolts, or 100 washers, the order always arrives promptly and exactly as placed! Thanks folks!!
|
Aug
11
|
Internet
|
Excellent
|
Fast & accurate. Product highest quality. Will definitely do business with Aircraft Spruce again.
|
Aug
11
|
Phone
|
Excellent
|
Amazing - I ordered the tool at Oshkosh on Friday afternoon and it was here before I even got home!!!
|
JULY
|
July
11
|
Phone
|
Excellent
|
Your company continues to blow me away with your service plus selections, keep it up!
|
July
11
|
Phone
|
Excellent
|
I first started buying from Flo Irwin at Fullerton in the 50's. I am dedicated to Aircraft Spruce , and the Irwin's.
|
July
11
|
Phone
|
Excellent
|
I call Aircraft Spruce 1st because you give the best service @ the best price. Keep up the good work.
|
July
11
|
Internet
|
Excellent
|
The customer is well served by Aircraft Spruce - Truly great service!
|
July
11
|
Internet
|
Excellent
|
Spruce is my favorite place for my flying stuff
|
July
11
|
Phone
|
Excellent
|
Excellent service and parts at a reasonable price - keep up the good work!
|
July
11
|
Internet
|
Excellent
|
You are the best! More than 20 years of out standing service!
|
July
11
|
Internet
|
Excellent
|
You are very dependable with shipping and having every thing in stock. Very reliable.
|
July
11
|
Internet
|
Excellent
|
Built 3 air planes mostly with your parts - always the best of service and quality - sales agents are better than excellent.
|
JUNE |
June
11
|
Internet
|
Excellent
|
You are the best! More than 20 years of outstanding service!
|
June
11
|
Phone
|
Excellent
|
Order placed by phone Monday a.m. shipment from Peachtree arrived central Iowa Wednesday a.m. excellent.
|
June
11
|
Internet
|
Excellent
|
Fast shipment! With the weekend, didn't expect it so fast. You guys must never sleep. Good Job..
|
June
11
|
Phone
|
Excellent
|
Your service is great. That's why I quit most other suppliers.
|
June
11
|
Internet
|
Excellent
|
Aircraft Spruce is consistently efficient! Orders are priced and filled accurately. Delivery is on time. The customer is kept informed at each step.
|
June
11
|
Internet
|
Excellent
|
All the staff went above and beyond to ensure a critical shipment for a customer went out for next day shipment and we can get the customer's airplane back in the air as a soon as possible. Thanks to every there especially Rob Irwin and Brenda (CSR). Thanks!
|
June
11
|
Internet
|
Excellent
|
I placed an order early this morning ....later today I realized I did not need the item. I called customer service and the helpful service rep. stated the order had shipped. BUT, she wanted to be sure and transferred me to Carolyn in Calif. She checked that status of the order and it did show in shipping out of your EAST warehouse. BUT, she took my number and was going to check with Tammy Short to see if it made the truck. I received a call less than 30 minutes later. Carolyn and talked to Tammy, and Tammy found my order, pulled it before it shipped, and proceeded the paperwork for a credit. Jim, kudos to all your folks!
|
MAY
|
May
11
|
Internet
|
Excellent
|
Your customer service and overall performance is so excellent now. It's beyond words. Your my favorite distributor.
|
May
11
|
Internet
|
Excellent
|
This is in lieu of your of the postcard "Serving You Better Is Our Goal!"
I ordered the parts on the 5/26 and received them today 5/28. Packaging was superb and that for such a small order. Thanks to you and your staff for the very prompt service!
|
May
11
|
Internet
|
Excellent
|
Great web page. I think that is a huge reason for your success and growth. |
May
11
|
Internet
|
Excellent
|
Nice website, easy to use and easy to find things. Shipping was great with phenomenal time. |
May
11
|
Internet
|
Excellent
|
I appreciate your excellent service to home builders. |
Shopping Tools - About Us - Customer Comments
